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Privacy Policy
1. What Information We Collect
- Contact details: Name, phone number, email address, and residential address
- Service details: Information about your property and the tree services requested
- Payment information: Billing details (processed securely via third-party providers)
- Communication records: Emails, messages, or notes from phone calls
2. How We Collect Your Information
We collect information when you:
- Contact us via phone, email, or our website
- Request a quote or book a service
- Interact with us on social media
- Provide feedback or testimonials
3. How We Use Your Information
We use your information to:
- Provide and manage our arborist services
- Communicate with you about bookings, quotes, and updates
- Send invoices and process payments
- Improve our services and customer experience
- Comply with legal obligations
4. How We Protect Your Information
We take reasonable steps to protect your personal data from misuse, interference, loss, and unauthorised access. This includes secure storage, limited access, and encryption where appropriate.
5. Sharing Your Information
We do not sell your personal information. We may share it with:
- Trusted service providers (e.g., payment processors, IT support)
- Regulatory authorities if required by law
6. Your Rights and Choices
You have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate or outdated information
- Withdraw consent for marketing communications
To exercise these rights, contact us at info@mptreecare.com.au.
7. Cookies and Website Analytics
Our website may use cookies and analytics tools to understand how visitors use our site and improve user experience. You can disable cookies via your browser settings.
8. Compliance with Australian Law
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). If you believe we’ve breached your privacy rights, please contact us. If unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
9. Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact: